The #1 Question to Ask When Hiring a Chimney Sweep for Annual Inspections

Are you in the market for a new chimney company to rely on for the long haul? Well, if you go online and search for a team to trust, you will more than likely come across a handful of companies that could get question marksthe job done right. They may all have good reviews, the appropriate credentials, and a lot of other appealing components, giving you some solid options to choose from.

Great! …now where do you go from there? After narrowing things down, it may be hard to know how to proceed forward, especially if all of the businesses you’ve researched have admirable qualities.

So, what’s the number one thing to keep in mind? Here’s the question we urge you to consider: Does the company’s actual customer service hold up to their third party reviews and online claims?

In other words, are they really who they say they are? One way to figure this out is by giving them a call to ask for further information about their services. This is where you can see who really stands out from the competition! Here are some things to keep in mind as you navigate this process.

Are They Knowledgeable?

When you call, is the team member you speak with knowledgeable and able to assist with your concerns or does it seem like they’re eager to get you off the phone? Also, do they bypass your questions and try to avoid them without giving you a solid answer? Or do they actually provide helpful and accurate information?

The way they approach the call typically reflects directly on the level of service you’ll receive throughout the entire job.

When you call on the team here at All Seasons Chimney, you’ll be in touch with someone knowledgeable and can readily answer your inquiries. That’s right – even our administrative team is trained in chimney knowledge and lingo!

And if they can’t answer a question, they won’t just shrug you off. They’ll get your information, so that one of our qualified technicians (often the owner of the company himself) can get back to you as soon as possible.

Are They Trustworthy?

One of the biggest things in building solid customer relationships is establishing trust. We want our customers to feel comfortable, especially since we’ll be entering their home and providing services that ensure a safer burning season. After all, if even one minor mishap or malfunction occurs, you could be left with smoke, flames, or dangerous fumes entering your home.

Because of this, you won’t find us cutting corners or trying to take shortcuts. We’ll put in the work necessary to get you where you need to be, adhering to CSIA standards every step of the way. We take our qualifications seriously, and we continue educating ourselves year after year so that you get the high-quality care you deserve.

Will They Find Your Need & Answer It?

It’s an unfortunate fact that some companies in this industry are out to make the quickest buck. This could mean encouraging you to invest in thousands of dollars worth of work that you don’t really need or even refusing to complete a simple, quick repair job unless other services are completed first.

We’re not about that. We will look for solutions to your problem, discuss your options with you, then move forward with a plan that works best for you. Whether that means installing a $100 chimney cap or completing a $10,000 restoration job, we’ve got your back no matter what.

We never try to pull the wool over our customers’ eyes, and we love to embrace opportunities to help you improve your chimney knowledge. Have a question? Just ask. We’re eager to make this process as easy and stress-free as possible.

Does the Customer Always Come First?

Now, just about any business you check out online will say the same thing – the customer is always right! …but do they live up to this claim? Well, at All Seasons Chimney, you can bet that we do. One place this is evident is in our customer reviews.

In today’s world, reading about others’ experiences with a company is easier than ever, and we urge you to take advantage of this. Good reviews say a lot about whether or not the customer really comes first, and how a company handles bad reviews says a lot about their customer service, too.

All in all, if you’re seeing consistently positive interactions, then you’ll likely have a good experience with that particular team.

Hire Us For You Inspection & Sweeping Today

With fall weather upon us and winter right around the corner, getting your fireplace and chimney in tip-top shape should be at the top of your to-do list. A crackling fire can set the perfect ambiance for any holiday gathering, but if smoke fills your living space or if damages make your system a threat, this holiday season could turn into a nightmare before you know it.

Hire us for your annual inspection today to avoid any disasters. You won’t find a team that treats their customers better!